Have you received a phone call from 0800 023 2635 and wondered who it was? You’re not alone. This number has raised curiosity—and concern—for many people in the UK. In this guide, we’ll break down who’s calling, why they’re calling, and whether you need to worry.
0800 023 2635 – Caller Profile Table
| Field | Details |
| Phone Number | 0800 023 2635 |
| Type | Toll-free UK number |
| Likely Owner | Financial Ombudsman Service (FOS) |
| Purpose of Calls | Complaint follow-ups, investigations |
| Is It a Scam? | Mostly legitimate, some concerns |
| Can You Call Back? | Yes, during office hours |
| Block Recommended? | Not unless verified as harassment |
What Is 0800 023 2635?
0800 023 2635 is widely reported to be a legitimate contact number used by the Financial Ombudsman Service (FOS) in the United Kingdom. This organization helps settle disputes between consumers and financial service providers. If you’ve recently filed a complaint against a bank, insurance company, or another financial institution, it’s very likely they’re trying to follow up with you.
Why Are They Calling Me?
There are a few common reasons why you might get a call from this number:
- 🧾 You Filed a Complaint: If you’ve contacted the FOS about a financial matter, they may be calling to gather more details or provide an update.
- 📄 Additional Documentation Needed: They might require supporting documents or signatures to proceed with your case.
- 📞 Clarifications: Sometimes, cases need verbal explanation or confirmation before moving forward.
If you haven’t contacted them, the call might be in error—or in rare cases, spoofed.
Is 0800 023 2635 Safe to Answer?
Most of the time, yes. According to multiple online reports and consumer forums, the number does not appear to be part of any scam operation when it’s genuinely coming from the Financial Ombudsman Service.
However, scammers have been known to spoof numbers, making it appear like it’s coming from a trusted source. If the person on the line asks for:
- Sensitive personal details (e.g., full bank PIN, password),
- Immediate financial action,
- Unusual payment methods (gift cards, crypto, etc.),
👉 Hang up immediately and contact the FOS directly via their official website.
How to Verify the Caller
To make sure you’re talking to the real Financial Ombudsman Service:
- Hang up the call and go to www.financial-ombudsman.org.uk.
- Find the official contact numbers.
- Call them directly and ask whether someone tried to reach you.
What If I Missed the Call?
If you missed the call from 0800 023 2635, don’t panic. The Financial Ombudsman usually follows up via email or another phone call. You can:
- Wait for another attempt, or
- Proactively call them back during working hours
Just ensure you’re calling the number listed on their official site.
Can I Block 0800 023 2635?
If the calls are genuine, blocking the number might delay your complaint resolution. But if you:
- Never contacted the Financial Ombudsman
- Receive repeated calls with no voicemail
- Suspect harassment or scams
Then blocking the number might be the best decision. Use your phone’s built-in block feature or third-party call blockers.
Are There Any Complaints About 0800 023 2635?
While many people confirm it’s a legitimate number, some users have reported:
- Repeated calls at inconvenient times
- No message left on voicemail
- Callers with unclear accents or rushed explanations
Most complaints stem from poor communication rather than malicious intent.
How to Protect Yourself from Phone Scams
Even with trusted numbers, always follow these safe call practices:
- ✅ Never disclose personal financial info over the phone.
- ✅ Always verify the organization through their official website.
- ✅ Use caller ID and call blocking apps to filter suspicious numbers.
- ✅ Report suspicious calls to Action Fraud UK.
Conclusion
Getting a call from 0800 023 2635 might seem suspicious at first glance, but in most cases, it’s just the Financial Ombudsman Service trying to assist you with a financial complaint. That said, due diligence is essential—always verify the caller before sharing any personal details.